Business Relationship Manager: Careers in IT service management (BCS Guides to It Roles)
Type
Book
Authors
Category
Unknown
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Publication Year
2014
Publisher
Pages
190
Description
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. - from Amzon
Number of Copies
1
